Privacy Policy

1. Introduction

Truvo Digital LLC ("Truvo," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our websites (including www.gettruvo.com) or software services ("Services").

By using our Services, you agree to this Policy. If you do not agree, please discontinue use.

2. Information We Collect

We collect:

• Contact Information: name, phone number, email, company name, role.
• Account Data: login credentials, usage preferences.
• Call & Interaction Data: voice recordings, transcriptions, chat logs, and metadata generated by our automation system.
• Technical Data: IP address, browser type, device identifiers, cookies, and analytics data.
• CRM / Business Data: information imported or synchronized from integrated systems (e.g., Yardi, HubSpot, Salesforce).

3. How We Use Information

We process information to:

• Deliver, maintain, secure, support, and improve our Services.
• Monitor reliability, investigate errors, and prevent misuse.
• Respond to support requests or demos.
• Communicate about updates, offers, or new features (with opt-out options).
• Comply with legal obligations and prevent misuse.

4. Data Sharing

We may share data with:

• Service Providers: hosting, analytics, communication, and payment processors under confidentiality agreements.
• Integration Partners: CRMs, phone systems, or APIs connected at your request.
• Legal & Compliance Authorities: when required by law or to protect rights and safety.

We never sell personal data.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services (such as customer support or infrastructure providers) is permitted to the extent necessary to deliver the Services. Text messaging originator opt-in data and consent details will not be shared with any third parties outside of those service obligations.

5. Data Retention

We retain information only as long as reasonably necessary to provide the Services, satisfy client agreements, maintain security and audit records, resolve disputes, and meet legal obligations. Retention varies by data type, service, provider, and client configuration. Some records, including recordings and transcripts, may be archived for operational or contractual purposes. Deletion or anonymization requests are handled subject to applicable legal, contractual, backup, and security requirements.

6. Your Rights

Depending on your location (GDPR, CCPA, etc.), you may:

• Request access, correction, or deletion of your personal data.
• Opt out of marketing communications.
• Request data export or portability.

Contact contact@gettruvo.com to exercise these rights.

7. Cookies & Tracking

See our Cookie Policy for detailed information.

8. Security

We use encryption, access controls, and monitoring to protect data. However, no system is completely secure; you share information at your own risk.

9. Changes

We may update this Privacy Policy periodically. Updates will appear here with a new "Last Updated" date.

10. Contact